netwininfosolutions

Vacation home rental properties company digital transformation success story

Case study of rental home properties business

Overview: Our client is USA based providing vacation home rentals. They wanted to make the entire business digitized including property management, reservation management, property maintenance, invoicing, and payment tracking etc.

Challenges

Vacation-home-rental-properties-company-_-01
  • Client was managing everything though Excel and small accounting software.
  • Unable to manage all the reservations and property availability.
  • Difficult to manage the status of various property equipment’s manually
  • Unable to find, review property information and book the property.
  • Rates change as per season or other conditions
  • Customer used to ask lot of questions about property on phone so lot of time was spent.
  • Unable to track the damages occurred & payment received.
  • Tracking of maintenance staff was difficult.

Solutions

  • We analyzed the client business process and designed custom solution to suit their requirements.
  • Property management, availability and booking is made online.
  • While reservation dates availability on calendar, discount, premium in rates managed.
  • 3D tour of the property is designed which solved most of customer queries.
  • Integration with third party booking platforms for property booking
  • Multiple payment options for admin, property owners to charge payment in installments
  • Property reviews management
  • Damages report and charge management for damages
  • With IoT we provided online interfaces to customers and property owner to control equipment’s
    • Interface for guests manage devices with online interface
    • Gate code management for secure entry in the premise
    • Pool and spa water level management.
    • Temperature control
    • Music control

Results

  • Entire Rental Property business is digitized, property management is improved
  • Online reservation system with property view has increased booking
  • Tracking on reservations, booking dates, payments online
  • Ease of use through IoT for customers and property administrators and employees both.
  • They are able to manage more properties, business has increased by 50%