Vacation home rental properties company digital transformation success story

Case study of rental home properties business

Overview: Our client is USA based providing vacation home rentals. They wanted to make the entire business digitized including property management, reservation management, property maintenance, invoicing, and payment tracking etc.


  • Client was managing everything though Excel and small accounting software.
  • Unable to manage all the reservations and property availability.
  • Difficult to manage the status of various property equipment’s manually
  • Unable to find, review property information and book the property.
  • Rates change as per season or other conditions
  • Customer used to ask lot of questions about property on phone so lot of time was spent.
  • Unable to track the damages occurred & payment received.
  • Tracking of maintenance staff was difficult.


  • We analyzed the client business process and designed custom solution to suit their requirements.
  • Property management, availability and booking is made online.
  • While reservation dates availability on calendar, discount, premium in rates managed.
  • 3D tour of the property is designed which solved most of customer queries.
  • Integration with third party booking platforms for property booking
  • Multiple payment options for admin, property owners to charge payment in installments
  • Property reviews management
  • Damages report and charge management for damages
  • With IoT we provided online interfaces to customers and property owner to control equipment’s
    • Interface for guests manage devices with online interface
    • Gate code management for secure entry in the premise
    • Pool and spa water level management.
    • Temperature control
    • Music control


  • Entire Rental Property business is digitized, property management is improved
  • Online reservation system with property view has increased booking
  • Tracking on reservations, booking dates, payments online
  • Ease of use through IoT for customers and property administrators and employees both.
  • They are able to manage more properties, business has increased by 50%